Terms & Conditions of Sale
THE GOODS
The quantity and description of the Goods shall be as set out in the Seller’s quotation.
Any samples, drawings or advertising produced by the seller is for illustrative purposes only. They shall not form part of the Contract.
All Goods sold in packaging may be resold by the Buyer only in the packaging supplied by the Seller.
In no case should the intellectual property including logos, designs or trademarks be altered without the Sellers written permission. Buyers may promote the sale of goods under product names or branding associated with the Buyer.
Use of registered trade name or collection name by the Buyer is at the Seller’s discretion and may be subject to withdrawal if deemed inappropriate.
Any variation of these Terms and Conditions will only bind the Seller if agreed in writing between authorised representatives of the Seller and the Buyer.
PRICE OF GOODS
The price of Goods shall be the price set out in the order, list price or quotation.
Prices quoted exclude VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
Whilst it is our intention to maintain these prices for as long as possible, they are subject to fluctuation due to raw material increases beyond our control. We therefore reserve the right to change prices and specifications without prior notice.
Our quotations lapse after 30-days unless otherwise stated. Any prices quoted in any list price, catalogue or website of the Company shall only be for the guidance of Buyers and shall not constitute an offer to sell at those prices. The contract price, unless otherwise specifically agreed, shall be calculated in accordance with the Company’s price list and payment terms in force on the date of despatch of the Goods, which may be altered by the Company at any time without notice. The Buyer will pay each invoice in full and cleared of the Seller’s due date If the Buyer fails to make payment by the due date then, without prejudice to any other right or remedy available, the seller will be entitled to; (a) terminate the contract; (b) suspend any further deliveries to the Buyers; (c) seek legal solicitation.
DELIVERY
The Seller shall deliver the Goods to the location set out in the order agreed with the Buyer.
Even though we take extreme care to protect our goods in transit on the odd occasion damage or loss will occur. Please ensure that you sign for the correct number of items and check the good condition prior to accepting the delivery. Any discrepancies must be acknowledged at the point of signature and advised in accordance with our terms and conditions.
All delivery dates quoted by the Seller are approximate only. The Seller shall not be liable for any delay in delivery of Goods caused by a Force Majeure or the Buyers failure to provide adequate delivery instructions.
In the event of any complaint in respect of goods delivered damaged or part missing, goods must be signed for accordingly with the carrier and notice given within 24hrs to the Seller. Failure to do so could negate any claim.
We take extreme care to protect our goods in transit on the odd occasion damage or loss will occur. Please ensure all parties within your organisations are aware of the need to check and sign for the correct amount of goods per delivery and the condition of the goods. This includes 3rd party locations and delivery addresses.
If any non-delivery related defect or fault is found in the goods, notice must be given within 14 days of delivery and a reasonable opportunity for the Seller to examine the goods/claim before any claim can the entertained. If any defect is found to exist we will replace those goods or the defective part free of charge subject to warranty but we accept no liability for any consequential loss, damage or injury attributed to the use of such goods.
No claims will be considered after the goods have been cut up, treated, processed or resold. Any recommendations or suggestions relating to the use of the goods made by us is given in good faith but it is for you to satisfy the suitability of the goods for sale purpose.
The Seller will use its reasonable endeavours to deliver within the time specified or requested in any order, all delivery dates stated are approximate and in no circumstances will delivery dates form part of the contract/sale. The Seller will not be responsible for any onward costs associated with the arrival of goods should they be delayed/lost/damaged in transit.
Subject to stock availability and wherever possible, goods ordered will be dispatched according to the date required.
As a consequence of our low pricing policy, UK mainland orders below £250 will be subject to an additional charge of £12.50 for a next day delivery service unless otherwise agreed at the quote stage. Deliveries of orders below £500 to areas not classed as UK mainland by our carriers will be subject to an additional charge of £30. We may decline delivery if the premises or access to them are unsuitable for our vehicle.
Please arrange collection of faulty goods with our office. We may request a sample/photograph to be sent to our offices for assessment prior to agreeing a return or credit, this process can often eliminate the need for a collection. To help us process the credit with the minimum of delay, please ensure that the goods are suitably protected for transit and all tickets/labels are attached. Credit notes will be issued when goods are returned to our warehouse for inspection. Our standard terms and conditions apply and your statutory rights are not affected. Replacement orders will be charged at standard rates and credits issued against returned goods.
Notwithstanding the Sale of Goods Act 1979 Section 35A(1), acceptance of some of the Goods by the Buyer, whether conforming to the contract or not, shall deprive the Buyer of the right to reject the rest of the Goods, whether they conform to the contract or not.
RETENTION OF TITLE AND RISK
The Goods shall be at the Buyer’s risk as from delivery.
In spite of delivery having been made property in the Goods shall not pass from the Seller until: (a) the Buyer shall have paid the Price plus VAT in full; and (b) no other sums whatever shall be due from the Buyer to the Seller.
The goods shall remain the property of the seller until the invoice price has been paid in full or until goods have been resold by the buyers in which event the beneficial entitlement of the sellers shall attach to the proceeds of sale. If the goods are incorporated into other products while they are the property of the sellers all the sellers rights in the goods shall extend to other products and the proceeds of sale thereof. Until the property in the goods shall pass to the buyers the sellers shall be entitled to retake the goods at the buyers expense in the event of the buyer failing to pay for the goods or commencing liquidation or ceasing or threatening to cease to trade or if serious doubts arise as to the buyers solvency.
The buyer must store the goods so that they are clearly identifiable as the seller’s property.
Buyers must inform the Seller (in writing) immediately of becoming insolvent and if the right to use and sell the goods ends you must allow the Seller to remove the goods.
DIVISIBILITY
Each invoice, receivable or payment obligation assigned, sold or otherwise transferred under this Agreement shall be treated as a separate and independent transaction. The validity, enforceability or performance of this Agreement in relation to any particular invoice shall not affect or prejudice the rights or obligations of the parties in respect of any other invoice or receivable. The Financer shall be entitled to enforce its rights in relation to any invoice independently of any other.
RETURNS
Returns are subject to the above if the Buyer gives notice in writing to the Seller within a reasonable period of time (14 days of goods received)
Where the Buyers returns goods, the Buyer will make every effort to return the goods in a saleable condition (with packaging intact)
The Seller, at its discretion, may repair or replace defective goods.
We may request a sample to be sent to our offices for assessment prior to agreeing a return or credit, this process can often eliminate the need for a collection. To help us process the credit with the minimum of delay, please ensure that the goods are suitably protected for transit and all tickets/labels are attached. Credit notes will be issued when goods are returned to our warehouse for inspection. Our standard terms and conditions apply and your statutory rights are not affected. Replacement orders will be charged at standard rates and credits issued against returned goods.
Goods ordered in error will be subject to a £50 handling charge plus carrier collection costs for returns and only permitted with approval from Portfolio Home. Credits will be issued subject to the condition and approval of returned goods. Contract and bespoke designed may not be returned under any circumstances.
The Seller will not be liable to accept returns if; (a) defects arise because the Buyer failed to follow instruction of storage or use of goods, (b) the defect arises as a result of a brief or instruction provided by the Buyer (c) the Buyer alters the product without written permission by the Seller, (d) the defect arises from general wear and tear (e) the goods deviate from the specification due to regulatory requirements
LIABILITY
Nothing in this contract shall limit or exclude the Sellers liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (C) breach of the terms implied by the Sale of Goods Act 1979, (d) defective products under the Consumer Protection Act 1987, or any matter that would be unlawful for the Seller to exclude or restrict liability.
Under or in no connection with any contract will the Seller be liable to exceed the amount payable to the Buyer in respect to the order value. The Buyer accepts the Seller is not liable for any loss of profit or consequential loss arising from the contract of sale of goods.
PAYMENT AND THE CREDIT APPLICATION PROCESS
Buyers are to pay the Seller in cash or in cleared funds on or prior to delivery, unless approved credit has been agreed in writing with the Seller. Proforma orders must be paid within 7 days of the order date.
If the buyer fails to pay the seller in full on the due dates we reserve the right to suspend or cancel any future deliveries and cancel any discount offered to the buyer.
All invoices are due for payment within 30 days unless alternative terms have been agreed. In the event of failure to pay by the due date, the whole debt becomes payable with interest chargeable at the rate set under the section 6 of the Late Payment of Commercial Debts (Interest) Act 1998 before and after any judgement (unless the court orders otherwise) Future credit facilities will be affected if these terms are ignored.
Please note that we may transfer personal information about you to those we may appoint to administer your account, insure your account or recover amounts owing to the seller.
WEBSITE USEAGE
Use of the Portfolio Home website; Buyers are responsible for ensuring the confidentiality of account and password details and for restricting access to computer systems to prevent unauthorised access to Portfolio Home.
Buyers agree to accept responsibility for all activities that occur under your account or password.
Buyers will inform the Seller immediately if there is any reason to believe passwords have been compromised or if the password is being used without authorisation.
All information and descriptions (including particulars of weights and dimensions) given or specified by the Seller in respect of goods sold online are approximate only. All electronic communications, brochures, websites and other promotional materials are to be treated as illustrative only. Shades may vary from batch to batch but the seller guarantees a commercial match as defined.
Use of the website is acceptance of our Cookie Policy and Privacy Policy which can be found online at www.portfoliohome.com or requested in print for a nominal administration charge. For the avoidance of doubt, terms of sale of goods apply online.
THIRD PARTIES
To the extent permitted by applicable law, these Terms of Sale do not create or confer any rights or benefits enforceable by any person that is not a party to this Agreement
FORCE MAJEURE
We shall not have any liability to you or be deemed to be in breach of these Terms of Sale from any circumstances which are beyond our reasonable control (including a delay in delivery caused by force majeure).
Either party may suspend delivery due to any stoppage of machinery through fire, Queens enemies, explosion, breakdown, strike, drought, flood, lockout or any cause whatsoever beyond control. Neither party will be held responsible for any damage cause thereby to the other party.
COPYRIGHT & INTELLECTUAL PROPERTY RIGHTS
All content including product designs, logos and text is the exclusive property of SANPAN17 Ltd and is protected by United Kingdom copyright and database right laws.
Copyright of all design work is retained by SANPAN17 Ltd including text, concepts, proofs and illustrations unless specifically released in writing.
AMENDMENTS
We reserve the right to make changes to these Terms of Sale at any time. The Buyer will be subject to the Terms of Sale in force at the time of placing an order with the Seller, unless any change to these Terms,of Sale is required to be made by law (in which case it will apply to any orders previously placed by you).
LAW AND DISPUTES
The Seller shall sell and the Buyer shall purchase the goods in accordance with this contract.
Any disputes relating to this Order shall be referred to the Tribunal of Manchester Chamber of Commerce for Arbitration. All goods or services are bought on these conditions only.
These Terms of Sale and all matters arising from it are governed by and construed in accordance with the 1a·ws of the United Kingdom without regard to conflict of law provisions thereof and whose courts shall have exclusive jurisdiction over all disputes arising in connection with these Terms of Sale.
Revised May 2025