Last updated: [22 July 2025]

This Privacy Policy describes how SANPAN17 Ltd (“we”, “us”, or “our”) collects, uses, and protects personal data when you interact with our website https://portfoliohome-group.com, communicate with us directly, or place an order via third-party marketplaces such as Debenhams.

1. Who We Are

Our registered address is:

SANPAN17 Ltd
Ground Floor Office Suites (Printsearch) Westinghouse Road, Trafford Park, Manchester, M17 1PJ, United Kingdom
Company number: 11639538
Email: hello@portfoliohome.com

2. What Data We Collect

We collect and process the following types of personal data:

• Business contact details, such as your name, business email address, and phone number when you get in touch with us or subscribe to communications.

• Order information, including delivery address, order contents, and transaction details, when orders are placed through third-party platforms (e.g. Debenhams Marketplace).

• Technical data, such as your IP address and browser type, which may be collected via cookies when you visit our website (see section 6).

3. How We Collect Data

We collect personal data through:

• Contact forms or direct email communications with our team.

• Orders placed via third-party marketplace platforms.

• Marketplace APIs that pass necessary order and fulfilment information to us.

• Cookies and analytics tools on our website (if enabled).

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to business enquiries and generate leads.

• To process and fulfil orders placed through marketplaces such as Debenhams.

• To provide customer support related to orders or delivery.

• To comply with legal obligations related to tax, shipping, and consumer rights.

5. Lawful Basis for Processing

We rely on the following lawful bases to process personal data:

• Legitimate interests – to respond to business enquiries and manage our commercial relationship with customers.

• Contractual necessity – to process and fulfil orders.

• Legal obligation – to meet tax, accounting, and regulatory requirements.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality and analyse site usage. Cookies can typically be managed or disabled in your browser settings.

7. Sharing Your Data

We may share personal data with trusted third parties only where necessary, including:

• Delivery partners and couriers.

• Marketplace operators (e.g. Debenhams) for the purposes of order fulfilment and dispute resolution.

• IT and cloud service providers who support our operations.

• Legal or regulatory bodies where required by law.

We do not sell or rent personal data.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above, including to satisfy any legal, accounting, or reporting requirements.

9. Your Data Rights

Under UK GDPR, you have rights including:

• The right to access your personal data.

• The right to request correction of inaccurate data.

• The right to request erasure of your data.

• The right to object to processing or request restriction.

• The right to data portability (in some cases).

To exercise your rights, please contact us at: [Insert contact email]

10. International Transfers

We store all personal data on secure UK or EU-based servers. If any data is transferred outside the UK or EU, we ensure appropriate safeguards are in place.

11. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: hello@portfoliohome.com

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.